Shipping
When will my order ship?
All orders are usually shipped within 3-4 days from our studio by Canada Post. Let us know if you are in a hurry.
We do our best to ensure that you receive your product(s) as quickly as possible. Sometimes delays happen due to holidays, promotions, and unforeseen circumstances beyond our control, unfortunately we can’t assume responsibility for such inconveniences.
When can I expect to receive my Truthing Lab package?
Estimated delivery within BC, Canada is 2 business days, 3-4 business days for all Canada, 5-8 business days for Continental US, and 8-10 business days for International/Overseas Shipping.
We will notify you with important updates and any possible delays.
All packages will be sent through Canada Post Standard Shipping.
Are there any duties and taxes?
International orders outside of Canada may require additional taxes and duties upon delivery.
Does The Truthing Lab ship to Canadian PO Boxes?
Yes we do! We can ship your order to Canadian PO boxes with Standard Shipping.
Where does The Truthing Lab ship?
We will ship throughout all of Canada and the US!
Additionally, we offer International Shipping to the UK, Australia, Mexico, The Netherlands, Denmark, Sweden, Spain, Italy, Belgium, and France. If your country of residence is not on this list, drop us a message and we’ll see if your location is a possibility for us to add on our list.
Note that orders outside of Canada and the U.S. may have local taxes and duties added, and take longer to arrive.
Returns
We do our very best to get your products to you in perfect condition. If any product does not meet this standard, please let us know and we shall happily replace it.
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
If for any reason you wish to return a product:
Within 30 days of the arrival of your package let us know by email.
Please appropriately package the unused product(s) and send it back to us. We will send you a confirmation notification after receiving your returned product.
Upon receiving the returned item(s), we will issue a full refund for unopened & unused products to your original source of payment.